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Satchel One (Show My Homework)
Introduction
What is Stachel One
FAQs
Can I ask my Teacher a question?
How do I log in?
How do I send my Teacher Homework?
I cannot submit Homework
I do not know or cannot remember my Satchel One logon details
I have an iPhone / iPad and have taken a picture on it and have sent the picture on Satchel One to my teacher but they can’t open it up. Help!
When I log in to Satchel One on a computer I get a blank screen and nothing is there.
Account and E-mail
Introduction
Introduction to your Student Account (Network and E-mail)
FAQs
Can I reset my password?
Can I set up my school e-mail on a smartphone or tablet?
How do I access my school e-mail?
How do I use my e-mail on my mobile device?
I think someone has been using my school network account
What is my school e-mail address?
Microsoft Office
How do I access Microsoft Stream?
How do I install Microsoft Office on my mobile device?
How do I install Office on my computer?
How many times can I install Office?
Someone told me Office is free for students. Is this true?
What benefits does my Office 365 account give me?
What is Microsoft Stream?
What is my Office 365 account?
Microsoft Teams
Introduction
What is Microsoft Teams?
FAQs
Can I talk to my teacher on Teams?
How do I access Microsoft Teams?
How do I join a lesson?
How do I report students who have been sending inappropriate things?
I have installed Teams but when it loads it asks me for a username and password
Other
How do I log in to GCSE Pod?
Remote Access
I have a laptop that has been given to me by the school and I cannot remember my password to boot it up. What can I do?
I have a pen drive that I would like to use and when I plug it in to the laptop (school owned) it doesn’t work
I have my own computer and would like to access my work from home. Can I do this?
I store my resources on Google Drive / Dropbox but it's blocked in school
My pen drive asks for a password when I plug it in to my computer and I cannot remember it. Please help!
Satchel One
When I log in to Satchel One on a computer I get a blank screen and nothing is there.
Microsoft Office
I don’t have Microsoft Office installed on my own computer. As staff are we entitled to a free copy like students are?
Microsoft Teams
Introduction
Introduction to Microsoft Teams
FAQs
How do I access Microsoft Teams?
I have installed Teams but when it loads it asks me for a username and password
Is there any training resources for Teams?
Account and E-mail
Can I set up my work e-mail on my smartphone / tablet?
How do I access my e-mail on a computer?
How do I reset my password?
How do I set up my e-mail on my smartphone / tablet?
I have changed my phone and my emails no longer work
What is an encrypted email?
GCSE Pod
How do I log in to GCSE Pod?
Satchel One (Show My Homework)
Introduction
What is Satchel One?
FAQs
Can I share my parent code with other people?
How do I get a parent account?
How do I log in with my parent account?
How does my child log in to Satchel One?
I am a parent or guardian and I have more than one child enrolled in this school. Can I link other children together under my Satchel One account?
I cannot remember the username or no longer have access to the account that I set up when I created my Satchel One account
I have forgotten my parental account password
I have never had a Satchel One account for my child before and when I try to create an account it asks for a Parent Code
I have recieved my Parent Code. What next?
I have requested a Parent Code and apparently it has been sent but I have not received it
When my child uses Satchel One the option to send / upload files is greyed out and cannot be clicked.
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SIMS (Parent App)
Introduction
What is SIMS Parent App?
FAQs
Can I share my parent code with someone else to create another account?
How do I get an account for SIMS Parent App?
How do I log in to the SIMS Parent App?
I have been sent an invitation code but it doesn’t work. When I try to use it, it says it has expired.
I have forgotten the login details for my SIMS parent account.
I have more than one child at this school. How do I link my SIMS parent account account to my other children?
I have never been sent a parent code. How do I get one?
I no longer have access to the account that I used to create my SIMS parent account.
I’ve received a parent code to enrol for an account. What next?
Remote Learning
Microsoft Teams
Introduction
What is Microsoft Teams?
Can Teams be set up on multiple devices?
How can my child get a notification about when a lesson is due to start?
How do I report students who have been sending inappropriate things?
How does my child log in to Microsoft Teams?
My child cannot remember their school username or password
We’ve logged in, now what do we do?
Student E-mail
Can I set up my childs school e-mail account on their mobile device?
How does my child access their school e-mail account?
My child cannot remember their username or password
My child has recieved inappropriate messages from another student
Microsoft Office
How do we install Office on a computer?
How do we install Office on our smartphone or tablet?
How many times can we install Office?
Is my child allowed a free copy of Microsoft Office?
My child has used all of their Office activations. What can we do?
Software for learning
What App’s can we download and install on our mobile device to aid with studying at home?
What software does the school use that we can download and install on our computer to aid our child with their studies?
Hardware
How do I find my version of operating system?
My child is struggling to see the screen and do their work, is there anyway we can make it larger?
My child is struggling to type on a tablet, how can I make things easier for them?
Other
I have received a protected message to my email but I cannot read it
Using a computer with multiple people
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