Help Center
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Students
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Staff
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Parents
Satchel One (Show My Homework)
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Introduction
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FAQs
- Can I ask my Teacher a question?
- How do I log in?
- How do I send my Teacher Homework?
- I cannot submit Homework
- I do not know or cannot remember my Satchel One logon details
- I have an iPhone / iPad and have taken a picture on it and have sent the picture on Satchel One to my teacher but they can’t open it up. Help!
- When I log in to Satchel One on a computer I get a blank screen and nothing is there.
Account and E-mail
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Introduction
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FAQs
Microsoft Office
- How do I access Microsoft Stream?
- How do I install Microsoft Office on my mobile device?
- How do I install Office on my computer?
- How many times can I install Office?
- Someone told me Office is free for students. Is this true?
- What benefits does my Office 365 account give me?
- What is Microsoft Stream?
- What is my Office 365 account?
Microsoft Teams
Other
Remote Access
- I have a laptop that has been given to me by the school and I cannot remember my password to boot it up. What can I do?
- I have a pen drive that I would like to use and when I plug it in to the laptop (school owned) it doesn’t work
- I have my own computer and would like to access my work from home. Can I do this?
- I store my resources on Google Drive / Dropbox but it's blocked in school
- My pen drive asks for a password when I plug it in to my computer and I cannot remember it. Please help!
Satchel One
Microsoft Office
Microsoft Teams
Account and E-mail
GCSE Pod
Satchel One (Show My Homework)
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Introduction
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FAQs
- Can I share my parent code with other people?
- How do I get a parent account?
- How do I log in with my parent account?
- How does my child log in to Satchel One?
- I am a parent or guardian and I have more than one child enrolled in this school. Can I link other children together under my Satchel One account?
- I cannot remember the username or no longer have access to the account that I set up when I created my Satchel One account
- I have forgotten my parental account password
- I have never had a Satchel One account for my child before and when I try to create an account it asks for a Parent Code
- I have recieved my Parent Code. What next?
- I have requested a Parent Code and apparently it has been sent but I have not received it
SIMS (Parent App)
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Introduction
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FAQs
- Can I share my parent code with someone else to create another account?
- How do I get an account for SIMS Parent App?
- How do I log in to the SIMS Parent App?
- I have been sent an invitation code but it doesn’t work. When I try to use it, it says it has expired.
- I have forgotten the login details for my SIMS parent account.
- I have more than one child at this school. How do I link my SIMS parent account account to my other children?
- I have never been sent a parent code. How do I get one?
- I no longer have access to the account that I used to create my SIMS parent account.
- I’ve received a parent code to enrol for an account. What next?
Remote Learning
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Microsoft Teams
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Introduction
- Can Teams be set up on multiple devices?
- How can my child get a notification about when a lesson is due to start?
- How do I report students who have been sending inappropriate things?
- How does my child log in to Microsoft Teams?
- My child cannot remember their school username or password
- We’ve logged in, now what do we do?
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Student E-mail
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Microsoft Office
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Software for learning
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Hardware
Other
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