I cannot submit Homework

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If you share your computer or device with other people please check that you are not logged in to Satchel One with a parent account. A parent account cannot submit homework or files back to the teacher or complete quizes.

How to check what account you are logged in with

(you might need an adults help for this, if you are not sure ask):

If using a computer:

With Stachel One open in a web browser, in the far left of the screen the currently logged in users name will be visible. Under the name of the user it if there is a pin code this shows the parent account is currently logged in. If you are not logged in with your own account please sign out of Satchel One, clear your web browser cache and log back in using your own student account. To clear your browsers cache please see below:

If you are using a shared computer with other family members it is advised that you create multiple login accounts rather than sharing one account to avoid issues like this from frequently occuring. Creating a user account for your computer is a quick and easy thing to do. Please consult the following guides which explain how to make another user account:

If using mobile app (Android & iOS):

In the top left hand corner tap on the menu icon and the logged in users name will now appear. Under the name of the user if there is a pin code this shows the parent account is currently logged in. If you are not logged in with your student account please sign out of Satchel One and log back in using your own account.

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