Technical Support

The following information aims to provide staff with IT support and assistance whilst on and off site.

In the first instance please visit our IT knowledge base where you can find solutions to some of the most common queries. You can access the knowledge base by clicking here.

If you still need IT support please send an email to ictsupport@flhs.wigan.sch.uk and ensure that you give as much information regarding the issue you are experiencing as this will help our support team with diagnosing and rectifying your issue in a timely manner.

Alternatively you can raise your own IT support request by visiting our IT support Helpdesk. Here you can log your own support request ticket where one of our support team will be able to help fix your issue. Click here to log your own ticket.

Note: When accessing the Helpdesk you may be asked to log in. If this happens please log in using your school email address and password.

If you are off site sometimes your issue may require further investigation (such a remote support call) where a member of our support team may require a voice call with you. To help with your issue you may be asked to download and run a small program called TeamViewer. TeamViewer is a free program which will let a member of our support team dial on to your device (pending your authorisation) and fix your issue live whilst you watch.

Please refer to the links below to download this software for your computer / device.

Note: No installation is necessary for Computers. Download and run the program.

For Computer

If you experience any issues running the software above you may need to download a previous version which will be compatiable with your computers Operating System. Please see the links below:

App Store links for Mobile / tablet devices (free to install)

Note: Install TeamViewer when required on the device that you are experiencing the issue on.