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WisePay Support

Support page for our online school payments service.

WisePay Support

Support page for our online school payments service.

WisePay Support

Support page for our online school payments service.

WisePay is a secure online school payments service that allows parents and carers to make payments for trips and add funds to their child’s wallet account to purchase meals, snacks and drinks in school. It is used by Fred Longworth High School who operate cashless purchases, whereby no physical money is used by students during the school day.

Please note that the organisation code for the School’s WisePay is 65699438.

Due to increased usage at the start of school terms WisePay’s systems may be slow to respond or not respond at all. This is a hosting/ bandwidth issue at WisePay, not School. We can only suggest that you try to access WisePay at a later time.

Account support

How do I get an account?

All parents of students who are at our school will be given a letter containing information about WisePay (including parent log in details) when their child is enrolled. If you have not received this letter contact the finance office finance@flhs.wigan.sch.uk. Please ensure when emailing to provide the name of your child and their form group.

How do I access WisePay?

WisePay can be accessed by the following methods:

On a computer

If you are using a computer click here to visit the WisePay website login page. The guide provided below will give you further instructions on how to log in.

On a smartphone

If you are using a smartphone, see below for further information.

Android

If you are using an Android smartphone or tablet click here to download the dedicated app. The guide provided below will give you further instructions on how to log in.

Apple

If you are using an Apple iPad or iPhone click here to download the dedicated app. The guide provided below will give you further instructions on how to log in.

What is the organisation code?

The organisation code for the School’s WisePay is 65699438. 

Can I change my account password?

You will need to log in for the first time using the User Name and Password given to you in your WisePay parental account details letter. However, after you have logged in you can change the password given  to one of your choice. To do this, please go to ‘Change Password’ and follow the on-screen instructions.

Please be aware that your email address becomes your User Name if you change your password.

I can no longer access my WisePay account.

Please contact the finance office (finance@flhs.wigan.sch.uk) for further assistance. Please ensure when emailing to provide the name of your child and their form group.

Further support

For further information and support about WisePay please click here.

How Yondr Works

Frequently Asked Questions

We want our students to be engaged in their learning. A child at high school should not really have a reason to contact a parent during the day; however, if there is a genuine reason e.g. they have forgotten their packed lunch, a phone call can be made home from the school office. If a parent needs to contact their child in an emergency, they should contact the school office. If you need to contact your child during the school day, contact the main office on 01942 883796.

In case of a school emergency, we direct our students to safety first, following our school emergency procedures.

 

Students are in possession of their phone - in their Yondr pouch - for the entire school day. We will advise students to store the pouch safely in their school bag or blazer pockets.

If a student damages their Pouch or is caught on their phone, we will confiscate the phone and issue a sanction which is likely to be a suspension.

Note: Damage consists of any signs that the physical integrity of the pouch has been compromised, whether intentional or unintentional, as determined by the school or Yondr staff.

Damaged pouches will be charged to parents at a cost of £20.

They will be searched and wanded with a handheld scanner by a member of SLT. If they are found to have their phone on their person they will be expected to place it in their pouch. Refusal will be met with suspension.

If a student forgets their Pouch, their phone will be confiscated.

As per our previous mobile phone policy;

  • Confiscated phones will be taken to reception where the phone will be secured in the school safe.
  • Parents will be alerted to the phone confiscation via the school office.

Parents will have the option to collect the phone at the end of the day. If parents do not collect the phone, the phone will remain in school until the end of the week or until the student has their pouch.

In Yondr’s experience, this almost never happens. All students funnel past the unlocking stations at the exits, they want their phones back and don’t forget to unlock their pouches. If they do arrive home with a phone in a pouch, they can either come back to school to unlock it, or have a phone free evening!

The unlocking process is quick and takes under a second per student. 

As a privilege, Year 11 will be able to unlock their phones as they go off site at lunchtime; however, they will be expected to put their phones back into their pouches when they return to school for period 5.

Yes. There is an adapted version of the pouch which uses a Velcro fastener instead of a magnetic lock. This means the student still follows the policy, but the adapted pouch gives them easy access to their phone when required. If the student abuses this, they will face a sanction. We are already aware of these students.

Your Office 365 account username is your school network account username followed by @flhs.wigan.sch.uk 
The password is the same password that you use in school to access computers.