Main Menu

WELCOME

Menu

WELCOME

Menu
Skip to main content
How Can We Help?
< All Topics
Print

I have received a protected message to my email but I cannot read it

Posted
Updated
Byadmin

A protected message is an encrypted email that has been sent to you by one of our staff because it contains personally identifiable information about your child. This is done so that the sender of the email can ensure that only the recipient views the message and keeps the information about your child secure. Once the email message is sent through the internet the encryption stops that message from being intercepted by anyone who it is not intended for. Only the recipient of the email will be able to read the content of the message.

If you receive a protected message your message might look like this:

To read the content of the email message you will need to authenticate to be able to view it. 

You can do this by using one of the following methods:

  • By logging in using a Google account (this may be blocked by your place of work if accessed on a work computer)
  • By getting a one time access code emailed to your email account to use (this code is valid for 15 minutes, once it expires you will have to request another code)

To start the process of being able to read your message click on the ‘Read the message’ button that is on the screen. You will then be asked which option you wish to choose so that you can authenticate to read the message (see below).

Make your selection. If you select to authenticate using a Google account enter your username and password and then once successfully logged in you will be taken to the email message where you can then read it, view or download any attached files or reply to the message.

If you select the option to authenticate by using a one time access code an email will automatically be sent to your email address (the same one as where the encrypted mail message was sent to). Please check your email inbox or spam / junk mail folder for the message.

Once you have received the message enter the code on the screen. You will then be taken to the email message where you can then read it, view or download any attached files or reply to the message.

Note: The one time access code is only valid for 15 minutes. Once it expires you will need to repeat the process again to request a new access code.

Table of Contents

How Yondr Works

Frequently Asked Questions

We want our students to be engaged in their learning. A child at high school should not really have a reason to contact a parent during the day; however, if there is a genuine reason e.g. they have forgotten their packed lunch, a phone call can be made home from the school office. If a parent needs to contact their child in an emergency, they should contact the school office. If you need to contact your child during the school day, contact the main office on 01942 883796.

In case of a school emergency, we direct our students to safety first, following our school emergency procedures.

 

Students are in possession of their phone - in their Yondr pouch - for the entire school day. We will advise students to store the pouch safely in their school bag or blazer pockets.

If a student damages their Pouch or is caught on their phone, we will confiscate the phone and issue a sanction which is likely to be a suspension.

Note: Damage consists of any signs that the physical integrity of the pouch has been compromised, whether intentional or unintentional, as determined by the school or Yondr staff.

Damaged pouches will be charged to parents at a cost of £20.

They will be searched and wanded with a handheld scanner by a member of SLT. If they are found to have their phone on their person they will be expected to place it in their pouch. Refusal will be met with suspension.

If a student forgets their Pouch, their phone will be confiscated.

As per our previous mobile phone policy;

  • Confiscated phones will be taken to reception where the phone will be secured in the school safe.
  • Parents will be alerted to the phone confiscation via the school office.

Parents will have the option to collect the phone at the end of the day. If parents do not collect the phone, the phone will remain in school until the end of the week or until the student has their pouch.

In Yondr’s experience, this almost never happens. All students funnel past the unlocking stations at the exits, they want their phones back and don’t forget to unlock their pouches. If they do arrive home with a phone in a pouch, they can either come back to school to unlock it, or have a phone free evening!

The unlocking process is quick and takes under a second per student. 

As a privilege, Year 11 will be able to unlock their phones as they go off site at lunchtime; however, they will be expected to put their phones back into their pouches when they return to school for period 5.

Yes. There is an adapted version of the pouch which uses a Velcro fastener instead of a magnetic lock. This means the student still follows the policy, but the adapted pouch gives them easy access to their phone when required. If the student abuses this, they will face a sanction. We are already aware of these students.

Your Office 365 account username is your school network account username followed by @flhs.wigan.sch.uk 
The password is the same password that you use in school to access computers.