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Satchel:One – Important notice for parents and carers

  • September 6, 2023

Dear Parents and Carers,

We have been informed that Satchel One has implemented an email verification system for parent / carer accounts; this is to improve security and GDPR practices, minimise potential data breaches and ensure that only verified parents and carers gain access to student data.

For more information on how the email verification process looks for new parents / carers signing up for the first time, please click here.

For existing parent / carer users who have previously accessed Satchel One, you will have received an email message from noreply@teamsatchel.com asking you to verify your account.

What do I need to do?

For security reasons, parents / carers will need to complete the email verification process before 31st October 2023.

The only way to verify your account is to follow the specific link in your verification email; logging in elsewhere will not verify the account successfully.

⚠️ IMPORTANT:

If an existing parent / carer account is not verified before 31st October 2023, it will automatically be deleted. If this happens accidentally, you can simply create a new account using the Parent Code but will need to contact the school IT Support department. To request a new parent code email ictsupport@flhs.wigan.sch.uk ensuring you state your child’s full name and form group. 

On the web browser, users will see the below banner within their Account settings page:

If using the mobile app, users will see this message:

I have not received my verification email

If you have logged onto Satchel using a web browser simply click the ‘Re-send’ button in the yellow banner above when accessing your temporarily limited account.

If you access Satchel using the mobile app, click on the Re-send option when you log in.

I no longer have access to the email address that I used when I signed up to Satchel:One

If you no longer have access to the email address you used to sign up to Satchel, you can log into your Satchel account and change your email address from Account settings, save the changes and then, as above, click the ‘Re-send’ button. You can then continue with the email verification process as normal.

I have forgotten my password to Satchel:One and do not have access to my old email address

You will be required to set up a new parent / carer account. To request a new parent code email ictsupport@flhs.wigan.sch.uk ensuring you state your child’s full name and form group. Unverified parent accounts will not be able to reset their password.

How Yondr Works

Frequently Asked Questions

We want our students to be engaged in their learning. A child at high school should not really have a reason to contact a parent during the day; however, if there is a genuine reason e.g. they have forgotten their packed lunch, a phone call can be made home from the school office. If a parent needs to contact their child in an emergency, they should contact the school office. If you need to contact your child during the school day, contact the main office on 01942 883796.

In case of a school emergency, we direct our students to safety first, following our school emergency procedures.

 

Students are in possession of their phone - in their Yondr pouch - for the entire school day. We will advise students to store the pouch safely in their school bag or blazer pockets.

If a student damages their Pouch or is caught on their phone, we will confiscate the phone and issue a sanction which is likely to be a suspension.

Note: Damage consists of any signs that the physical integrity of the pouch has been compromised, whether intentional or unintentional, as determined by the school or Yondr staff.

Damaged pouches will be charged to parents at a cost of £20.

They will be searched and wanded with a handheld scanner by a member of SLT. If they are found to have their phone on their person they will be expected to place it in their pouch. Refusal will be met with suspension.

If a student forgets their Pouch, their phone will be confiscated.

As per our previous mobile phone policy;

  • Confiscated phones will be taken to reception where the phone will be secured in the school safe.
  • Parents will be alerted to the phone confiscation via the school office.

Parents will have the option to collect the phone at the end of the day. If parents do not collect the phone, the phone will remain in school until the end of the week or until the student has their pouch.

In Yondr’s experience, this almost never happens. All students funnel past the unlocking stations at the exits, they want their phones back and don’t forget to unlock their pouches. If they do arrive home with a phone in a pouch, they can either come back to school to unlock it, or have a phone free evening!

The unlocking process is quick and takes under a second per student. 

As a privilege, Year 11 will be able to unlock their phones as they go off site at lunchtime; however, they will be expected to put their phones back into their pouches when they return to school for period 5.

Yes. There is an adapted version of the pouch which uses a Velcro fastener instead of a magnetic lock. This means the student still follows the policy, but the adapted pouch gives them easy access to their phone when required. If the student abuses this, they will face a sanction. We are already aware of these students.

Your Office 365 account username is your school network account username followed by @flhs.wigan.sch.uk 
The password is the same password that you use in school to access computers.