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How Yondr Works
Frequently Asked Questions
What if I want to reach my child during the school day?
We want our students to be engaged in their learning. A child at high school should not really have a reason to contact a parent during the day; however, if there is a genuine reason e.g. they have forgotten their packed lunch, a phone call can be made home from the school office. If a parent needs to contact their child in an emergency, they should contact the school office. If you need to contact your child during the school day, contact the main office on 01942 883796.
What if there is a school emergency?
In case of a school emergency, we direct our students to safety first, following our school emergency procedures.
Will my child’s phone and other wearable technology be safe?
Students are in possession of their phone - in their Yondr pouch - for the entire school day. We will advise students to store the pouch safely in their school bag or blazer pockets.
What if the Yondr pouch gets damaged or a student is caught on their phone?
If a student damages their Pouch or is caught on their phone, we will confiscate the phone and issue a sanction which is likely to be a suspension.
Note: Damage consists of any signs that the physical integrity of the pouch has been compromised, whether intentional or unintentional, as determined by the school or Yondr staff.
Damaged pouches will be charged to parents at a cost of £20.
What happens if a child claims they do not have their phone?
They will be searched and wanded with a handheld scanner by a member of SLT. If they are found to have their phone on their person they will be expected to place it in their pouch. Refusal will be met with suspension.
What happens if my child forgets their pouch?
If a student forgets their Pouch, their phone will be confiscated.
As per our previous mobile phone policy;
Confiscated phones will be taken to reception where the phone will be secured in the school safe.
Parents will be alerted to the phone confiscation via the school office.
Parents will have the option to collect the phone at the end of the day. If parents do not collect the phone, the phone will remain in school until the end of the week or until the student has their pouch.
What happens if a student forgets to open their pouch at the end of the day?
In Yondr’s experience, this almost never happens. All students funnel past the unlocking stations at the exits, they want their phones back and don’t forget to unlock their pouches. If they do arrive home with a phone in a pouch, they can either come back to school to unlock it, or have a phone free evening!
How quick is the unlocking process?
The unlocking process is quick and takes under a second per student.
What happens to Year 11 phones when they go off site at lunchtime?
As a privilege, Year 11 will be able to unlock their phones as they go off site at lunchtime; however, they will be expected to put their phones back into their pouches when they return to school for period 5.
My child has a medical condition and relies on their phone for alerts about their medication throughout the day. Will they be expected to follow the policy?
Yes. There is an adapted version of the pouch which uses a Velcro fastener instead of a magnetic lock. This means the student still follows the policy, but the adapted pouch gives them easy access to their phone when required. If the student abuses this, they will face a sanction. We are already aware of these students.
Your Office 365 account username is your school network account username followed by @flhs.wigan.sch.uk The password is the same password that you use in school to access computers.