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I have changed my phone and my emails no longer work

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If you have changed your phone number or you do not have the option to receive a text message you will need to visit ICT support.

To change your details, log on your e-mail on a computer. You will then be asked to authenticate. Providing that you have your current phone number as an additional method of authenticating you can select that by clicking on the option ‘Sign in another way’.

Next, click on the option which says Text (ending with the last two digits of your phone number). You will then recieve a text message to your phone with a verification code. Enter this code and then click Verify. You will now be allowed to comtinue with logging into your e-mail and will be displayed with your e-mail inbox.

From your e-mail click on your name in the top right hand corner and from the menu that drops down click My account. Next, locate Security info and click on Update info.

You will now be presented with a list of all the devices that you have approved to sign in to your e-mail with. From the list locate your old device and click on Delete and then click OK to confirm the deletion of the device. Your old device will now be removed (see video below for an example).

Now you can set up your new device to work with the Microsoft Authenticator app. If you have not already done so download and install the free app to your mobile device by visting the following:

If you haven’t already done so, you will need to put a pin code / password on your device before you can carry on setting your mail back up on your phone. Please click here for further information on how to do this. Once you have completed that you can then carry on with adding your new device to your list of approved devices to authenicate with for accessing your e-mail.

Back on your computers web browser, at the Security Info page above the list of devices click on Add method. On the next screen, by default Authenticator app should be the top option in the list if it isn’t click on the list and select it, then click Add. Continue past any further screens until you reach Scan the QR code.

You will now need to open up the Authenticator app on your mobile device, tap on the + button and you will be asked what kind of account you are adding. Select the option Work or school account by tapping on it and your screen will change.

You may be asked by your device if you want the Microsoft Authenticator app to be able to use your devices Camera. Please make sure you allow this. At this point your screen will be displaying an image from your camera. Hold your mobile device up, pointing at the screen on your computer.

Your mobile device will scan the QR code that is on the screen and link the Authenticator app and your mobile device to your list of approved Sign in methods. Follow any on screen instructions on your mobile device and on the computers web browser screen to finish the process of setting up your new device to work with the Microsoft Authenticator app.

If you experience any issues with setting up your new device to work with the Microsoft Authenticator app please contact the school’s ICT Support department ictsupport@flhs.wigan.sch.uk who will be able to assist you with this matter.

Table of Contents

How Yondr Works

Frequently Asked Questions

We want our students to be engaged in their learning. A child at high school should not really have a reason to contact a parent during the day; however, if there is a genuine reason e.g. they have forgotten their packed lunch, a phone call can be made home from the school office. If a parent needs to contact their child in an emergency, they should contact the school office. If you need to contact your child during the school day, contact the main office on 01942 883796.

In case of a school emergency, we direct our students to safety first, following our school emergency procedures.

 

Students are in possession of their phone - in their Yondr pouch - for the entire school day. We will advise students to store the pouch safely in their school bag or blazer pockets.

If a student damages their Pouch or is caught on their phone, we will confiscate the phone and issue a sanction which is likely to be a suspension.

Note: Damage consists of any signs that the physical integrity of the pouch has been compromised, whether intentional or unintentional, as determined by the school or Yondr staff.

Damaged pouches will be charged to parents at a cost of £20.

They will be searched and wanded with a handheld scanner by a member of SLT. If they are found to have their phone on their person they will be expected to place it in their pouch. Refusal will be met with suspension.

If a student forgets their Pouch, their phone will be confiscated.

As per our previous mobile phone policy;

  • Confiscated phones will be taken to reception where the phone will be secured in the school safe.
  • Parents will be alerted to the phone confiscation via the school office.

Parents will have the option to collect the phone at the end of the day. If parents do not collect the phone, the phone will remain in school until the end of the week or until the student has their pouch.

In Yondr’s experience, this almost never happens. All students funnel past the unlocking stations at the exits, they want their phones back and don’t forget to unlock their pouches. If they do arrive home with a phone in a pouch, they can either come back to school to unlock it, or have a phone free evening!

The unlocking process is quick and takes under a second per student. 

As a privilege, Year 11 will be able to unlock their phones as they go off site at lunchtime; however, they will be expected to put their phones back into their pouches when they return to school for period 5.

Yes. There is an adapted version of the pouch which uses a Velcro fastener instead of a magnetic lock. This means the student still follows the policy, but the adapted pouch gives them easy access to their phone when required. If the student abuses this, they will face a sanction. We are already aware of these students.

Your Office 365 account username is your school network account username followed by @flhs.wigan.sch.uk 
The password is the same password that you use in school to access computers.